Terms & Conditions

1. Acceptance of these terms

These Terms & Conditions apply to your use of londonprivilegetravel.co.uk and any reservation or service you arrange with London Privilege Travel (“we”, “us”, “our”). By proceeding with a booking or completing payment, it will be understood that you have read, comprehended, and accepted these Terms & Conditions on behalf of all passengers included in the booking. If you do not agree, please do not use our services or proceed with a reservation.

2. Who we are and what we do

London Privilege Travel is a dedicated travel agency arranging travel services, bespoke itineraries, chartered flights, commercial air travel, and luxury accommodation. Registered business name: London Privilege Travel Ltd, registered address: A 5, 32b Lilley Road, Liverpool, L7 0LR, England, company number: [Company Number].

London Privilege Travel acts strictly as a booking agent and intermediary between you and independent third-party service providers, including airlines, chartered flight operators, hotels, transfer companies, and tour organizers.

3. Bookings and payment

• Customers must provide accurate, complete, and verifiable details for all travellers (including full names as they appear on passports, dates of birth, contact details, and payment information). London Privilege Travel is not responsible for any loss or disruption caused by incorrect details provided or failure to review booking summaries prior to confirmation.
• Deposit payment options may be available for selected flights or packages. Deposit eligibility and payment schedules must be confirmed with our travel team prior to booking finalization.
• A booking is only finalized once written confirmation has been issued and necessary funds have cleared. We reserve the right to cancel any reservation if payments are reversed, disputed, or fail to settle.

4. Prices and dynamic fares

• All fares displayed on londonprivilegetravel.co.uk are dynamic and subject to change without prior notice due to seat availability, airline tariff updates, or currency exchange variations.
• If a quoted fare becomes unavailable prior to ticketing or payment processing, we will provide the closest alternative available for your selected dates.
• In the event of an obvious typographic or system pricing error, we reserve the right to correct the error and give you the choice of confirming at the correct rate or receiving a full refund.

5. Cancellations, amendments and refunds

• Cancellation, refund, and ticket alteration terms are governed by the rules of the individual airline, hotel, or supplier. Many promotional, discounted, or seat-sale airfares are strictly non-refundable and non-changeable.
• All change and cancellation requests must be submitted in writing or by phone to our customer support team at least 72 hours prior to flight departure.
• Where a refund is permitted by the airline or supplier, funds can only be returned after formal approval and receipt from the supplier.
• Administrative Fee: In addition to any airline or supplier cancellation charges, an administrative fee of £75 per person applies to all processed cancellations and refunds, regardless of whether the cancellation is voluntary or involuntary.

6. Airline changes, delays and no-shows

• Airlines maintain operational discretion to amend flight schedules, aircraft types, routes, or timings at any time. London Privilege Travel is not responsible for supplier-initiated schedule modifications, delays, missed connections, or associated incidental costs.
• Failure to complete check-in or board a flight segment will be deemed a “no-show” by airlines, which typically invalidates all onward/return flight segments and makes the booking non-refundable under airline carriage conditions.
• Our team will assist passengers in checking alternative possibilities with airlines where disruptions occur, subject entirely to supplier availability and policies.

7. Travel documents, visas and health

• Passengers hold personal responsibility for ensuring all required travel documentation—including valid passports (with required validity periods), transit visas, entry visas, and medical certifications—are secured prior to departure.
• London Privilege Travel accepts no liability for denied boarding, transit refusals, or immigration penalties resulting from invalid, expired, or missing travel paperwork.
• Travel regulations change frequently. We strongly advise all passengers to review destination and transit advisories issued by national foreign offices prior to departure.

8. Special requests and accessibility

• Any special requests (such as seating preferences, special meals, or airport assistance) should be requested at the time of booking. We will communicate these requests to service providers, but fulfilment cannot be guaranteed and does not constitute a breach of contract.
• Medical Conditions & Reduced Mobility: If you or any member of your travelling party has a medical condition, disability, or accessibility requirement that may affect travel arrangements, you must notify us in writing before finalizing the booking.
• Certain overseas destinations or transport operators may lack modern accessibility facilities. We reserve the right to decline or cancel arrangements if appropriate facilities cannot be secured.
• Wheelchair users or individuals with specific medical conditions may be required by airlines to present an official “Fit-to-Fly” medical certificate.

9. Pregnancy travel policy

• Expectant mothers must check carrier-specific policies prior to travel, as rules differ significantly across airlines.
• Most carriers require a formal medical clearance certificate for travel past the 28th week of pregnancy, and prohibit air travel past the 36th week (for single pregnancies) or 32nd week (for multiple pregnancies).
• It is the passenger’s sole responsibility to confirm compliance and carry necessary medical certificates. London Privilege Travel is not liable for denied boarding or disruptions resulting from airline pregnancy rules.

10. Travel insurance

We strongly advise every traveller to obtain comprehensive travel insurance prior to journey confirmation. Your policy should adequately cover medical expenses, pre-existing health conditions, personal liability, repatriation, flight cancellations, baggage loss, and regional disruptions across the entirety of your journey.

11. Your responsibilities and local laws

You are required to comply with all applicable statutes, border controls, customs regulations, and policies of every territory visited. If, in the reasonable judgment of London Privilege Travel or our partner providers, a traveller behaves unlawfully, destructively, or aggressively, travel arrangements may be terminated immediately with no entitlement to a refund or compensation.

12. Third-party suppliers and limitation of liability

London Privilege Travel acts as an agent for third-party operators (such as airlines, private charter operators, accommodation providers, and ground handlers). Each provider supplies services under their own terms and conditions of carriage.

Except where required by non-excludable UK consumer law, London Privilege Travel accepts no liability for loss, personal damage, journey delays, supplier insolvency, or service non-delivery caused by third-party suppliers. Any claims arising from travel execution should be addressed directly with the relevant carrier or service provider.

13. Force majeure

We accept no liability and will not pay compensation or refunds for failure or delay in performing our obligations resulting from events beyond our reasonable control (“Force Majeure”). Such events include, but are not limited to: natural disasters, acts of war, terrorism, civil unrest, labour strikes, industrial disputes, border closures, pandemics, epidemics, or government travel restrictions.

14. Call recording

Telephone conversations to and from our customer service and booking offices may be monitored or recorded for regulatory compliance, training, dispute resolution, and quality assurance purposes.

15. Privacy

Your privacy is paramount. Details regarding the collection, processing, and safeguarding of your personal data are outlined in our Privacy Policy.

16. Governing law and jurisdiction

These Terms & Conditions are governed by and construed in accordance with the laws of England and Wales. Any disputes arising out of or in connection with our services will be subject to the exclusive jurisdiction of the courts of England and Wales.

17. Changes and contact us

We reserve the right to amend these Terms & Conditions at any time by updating this page. The version published at the time of your reservation governs your booking.

If you have questions regarding these terms, please contact our team:

• Address: A 5, 32b Lilley Road, Liverpool, L7 0LR, England
• Phone: 020 3480 7081
• Email: info@londonprivilegetravel.co.uk